Chorus: The digital assistant powered by people, not computers

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So much work on augmented intelligence is about the technology. This approach appears to combine the social and technological aspects — truly augmented collective intelligence. — Howard


“Computer scientists are looking to improve on the performance of artificially intelligent personal assistants by devising a way to use the power of a human crowd to chat you instead. The system, known as Chorus, was designed by researchers at the University of Rochester to allow a number of users to act as a single agent that converses with a single end user in real time.

Chorus was made to try and deal with a couple of problems – the limited knowledge base of a single human user, and the often stilted conversational ability of AI that can leave you feeling like you would be better off talking to your dog.

The use of a multitude of human users means that everyone can suggest answers, providing a large pool of possible responses, with the crowd voting to reach a consensus about the best way to proceed.”

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